Bookings & Important Information:
To make a booking, please telephone us on 03 5664 2332, or you can send an enquiry via our "Contact Us" webpage. We will need to know your preferred treatments and your preferred dates & times. Advanced bookings are recommended for peak times, couples treatments, pamper packages and for Saturday appointments. To secure your booking we will need a 50% deposit or a gift voucher number for each person. Please note that a 50% late cancellation fee applies with less than 24 hours cancellation notice.
In order to receive the most benefit from your experience with us, we recommend that you arrive 10 minutes prior your appointment, so that you can relax and unwind before your treatment. We ask that you turn your mobile phone off while in the Day Spa, so that you can enjoy your treatment/s without interruption, .
Please bring suitable swimwear for your spa & sauna treatments. We will provide you with a towel, gown & disposable slippers.
If you need to use our shower prior to having a Spa (eg if you are riding a bike or coming from work etc), please let us know prior to your arrival. We can then ensure our shower room is ready for you.
If you are having a body treatment in our NeoQi Cocoon we will provide you with disposable underwear. However if you prefer, you may like to bring bathers or spare underwear.
We recommend that you leave jewellery & other valuable items safely at home, where they can't be lost or damaged.
Restrictions:
Please inform us of any relevant health issues prior to booking, as some treatments may not be suitable for you. If you are under medical supervision we ask that you obtain your doctor's approval before receiving any of our Day Spa or massage treatments.
Day Spa treatments are not suitable for children under 13, sorry.
